Frequently Asked Questions
When will my kit be shipped?
Merry Elf Haus will be shipped to your address via USPS within 3 business days of receiving your order. Once shipped, timing will follow USPS timing.
How do I set it up?
Check out this set-up tutorial.
How much is shipping?
Shipping within the United States is free! Shipping outside the United States is $25 USD.
Do you accept returns?
Yes! Merry Elf Haus must be unused and returned in its original packaging within 14 days of purchase. Return shipping costs are the responsibility of the buyer. Payment will be returned via its original payment method once the product has been received back at Merry Elf Haus headquarters.
Do I need an elf?
No! Merry Elf Haus is designed to be elf-neutral. Merry Elf Haus brings a little magic, no matter your elf situation. The elf wear included in the kit fits an Elf on the Shelf-sized elf. The kit does not include an actual elf.
I purchased the DIY-ready version. What do I do?
The elf door is made of hobby, balsa-like wood. You can use acrylic craft paint or standard interior house paint in a satin or semi-gloss finish. Spraying versus brushing is recommended to get into all the grooves.
Once the door is painted, attach the door knob with hot glue. The privacy plexiglass can be snapped into place. Feel free to add a tiny dot of Gorilla Glue to keep the plexiglass extra secure.
How do I purchase the kits?
Kits go live on November 15 at 9 am ET in the Shop.
Can my kids play with Merry Elf Haus?
No! Merry Elf Haus is for decorative purposes only. The kit comes with tiny pieces that should be considered choking hazards. Merry Elf Haus follows the “no touch or it loses its magic” tradition.
I need more elf glue!
Did you purchase a door kit last year and need more elf glue? I get it! Please email me at emily@hausbyemilymay.com with your shipping address and I’ll drop one in the mail for you! No charge.
How will it be shipped?
Merry Elf Haus will ship in discreet packaging (a white box with shipping label) to protect any believers in your household. There will be some subtle branding on the box’s tape, but there is no mention of “elf.”